WARRANTY AND RETURNS
All our products come with a 14-day refund or exchange guarantee, although we may be unable to refund any postage costs incurred. We do our best to ensure that you receive your order in pristine condition.
To qualify for a refund or exchange the product must be in new and unused condition and in its original packaging. We recommend that you return items using registered mail. Please ensure items being returned have a note clearly stating order number and reason for return. If this is missing, it can delay the processing of the refund or exchange.
In the unlikely event that a product arrives damaged or faulty, please send an e-mail to info@9tactical.com. We give you a return number and a refund or replacement will be processed within 7 days of us receiving the returned item(s). We can not cover faults caused by accident, neglect, misuse or normal wear and tear.
Any order shortages should be reported within 2 working days of receiving the order. If an order is received incomplete please keep the original packaging.
9Tactical LLC guarantees each product sold by 9Tactical to be free of defects in materials or workmanship for as long as you own the Product. The warranty above does not apply to any defect in the Products arising from:
- Products purchased from any reseller that is not listed on our web site https://shop.9tactical.com/
- Damage resulting from abuse or misuse
- Damage resulting from extended wear and tear
- Damage resulting from tampering or a customer own modification.
- Damage resulting from exposure to a aggressive substance